Returns & Exchanges | Shipping | Order Tracking
Shopping | Coupons & Gift Cards
Contact Us | Affiliate Program | Privacy
| Customer service hours of operation: 11am-6pm Pacific Time Monday-Saturday |
| Toll Free: |
1 888-610-2809 |
| Outside USA: |
323.850.7700 |
| AIM: |
redlemonstore |
| Email: |
info@theredlemonstore.com |
| Mailing Address: |
The Red Lemon Store
7336 Santa Monica Blvd Suite 687
Hollywood, CA 90046 |
How can I shop with TheRedLemonStore.com? (Online, Phone)
Online: We offer convenient online shopping at TheRedLemonStore.com. Simply add items to your shopping cart and proceed to checkout. If you need assistance placing your order, call us at 1-888-610-2809 (toll-free) or 323.850.7700 (outside the U.S.) from 11am-6pm Pacific Time Monday-Saturday or chat with us on AIM (redlemonstore) from 11am-6pm Pacific Time Monday-Saturday.
Phone: To place orders securely via phone please call us at 1-888-610-2809 (toll-free) or 323.850.7700 (outside the U.S.) from 11am-6pm Pacific Time Monday-Saturday.
Which credit cards do you accept?
TheRedLemonStore.com accepts Visa, Master Card and American Express.
Do you charge sales tax?
Sales tax is only charged if you are ordering from the state of California.
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Do you offer coupon codes?
Yes, occasionally we’ll have promotions or sales in which you can use a coupon code to receive discounts on merchandise or shipping options. These are often distributed through our email newsletter, blog or MySpace page. Sometimes, 3rd party sites and blogs also promote TheRedLemonStore.com with coupon codes.
How do I redeem a coupon code?
Assuming the coupon code is still valid, simply add the desired items to your cart and proceed to checkout. There will be a coupon redemption section on the Shipping Method & Payment page (the page following the shipping and billing address page). Simply enter the coupon code and submit it-you will then see the discount applied to your final price.
How do I purchase a gift card?
You can purchase gift certificates online.Click here to purchase. We offer $25, $50, $100 gift certificates. Simply add a gift certificate to your cart and checkout for purchase. No shipping price for gift cards.
How do I redeem a gift card?
Since gift cards have no expiration date, simply add the desired items to your cart and proceed to checkout. There will be a gift card redemption section on the Shipping Method & Payment page (the page following the shipping and billing address page). Simply enter the gift card code and submit it-you will then see the discount applied to your final price.
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Tracking Your Package
Once you complete your order you will receive an Order Confirmation Email detailing your purchase. Next, when your order ships you will receive an email from the carrier (either UPS or U.S. Postal Service) with your tracking number and link to track your shipment.
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DOMESTIC (Within the 50 U.S. States)
SPECIAL SHIPPING PROMOTION: Free Shipping on Orders over $100
We’re running a special shipping promotion for US shipments only. Order $100 or more in merchandise and receive FREE ground shipping! The courier used depends on the weight of your package- U.S. Postal Service (if your package is 1 pound or less) and UPS (if your package is more than 1 pound). Either way it’s free ground shipping!
Domestic Shipping Policy: Methods, Costs & Delivery Times (Within the 50 U.S. States)
Methods
TheRedLemonStore.com has partnered with UPS and the U.S. Postal Service to provide several fast and affordable shipping options.
Ground UPS will be delivered in 5-7 business days tracking will be provided
Express Saver will be delivered in 3 business days tracking will be provided
2nd Day will be delivered in 2 business days, tracking will be provided
Standard Overnight will be delivered next business day by end of business, tracking will be provided
Priority will be delivered the next business am, tracking will be provided
Free shipping will be delivered 5-10 business days, tracking will be provided
Domestic Shipping Policy
All orders are shipped within 48 hours Monday-Friday. We do not process orders on the weekend. Orders placed Monday-Friday before 1 PM PST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM PST will begin processing the next business day, and ship within 2 business days. Orders placed on Friday after 1 PM PST will begin processing on the following Monday. TheRedLemonStore.com will contact you with a follow-up email or phone if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Do you ship to Military APO, FPO, & PO Boxes?
Yes, We proudly ship to our military customers (APO and FPO) as long as the information can be verified.
*All orders being shipped to APO/FPO military addresses will be shipped USPS Priority Mail.
*Please enter the state as APO or FPO and the appropriate corresponding state and zip code.
*Sorry, we do not ship to PO Boxes.
INTERNATIONAL (Outside the 50 U.S. States)
What countries do you ship to?
| International Countries We Ship To: |
| Austria |
France |
Japan |
Switzerland |
| Australia |
Germany |
New Zealand |
United Kingdom |
| Belgium |
Greece |
Spain |
|
| Canada |
Italy |
Sweden |
|
International Shipping Policy: Methods, Costs & Delivery Times (Outside the 50 U.S. States)
Method
To provide you with the most cost effective method of shipping all international orders are shipped using the U.S. Postal Service (USPS).
Delivery Times
TheRedLemonStore.com offers international shipping by USPS Air Mail to a number of international countries. Typical transit time is between 5-10 days, but occasionally items can experience customs delays of several weeks. In transit tracking is not provided for your package, we can only confirm delivery.
International Shipping Policy
We require:
All international customers including Puerto Rico fax us a copy of picture identification and front and back of credit card.
You can block all numbers out on the front of the credit card except for the last 4 digits.
The CC and ID should be faxed to 888.610.2809.
You can also scan and email your information to info@theredlemonstore.com
This makes it easier for us to verify your order and get it out quicker! Once your shipping is calculated it will be charged separately. You will be notified through email of the amount before shipment.
Additional Costs
PLEASE NOTE:
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. TheRedLemonStore.com is not responsible for paying additional charges for customs clearance. These costs are determined by your local customs office and TheRedLemonStore.com cannot determine, in advance, what these fees will be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from TheRedLemonStore.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
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Return Policy
If you are not entirely satisfied, all regular-priced clothing will be accepted for a full refund within 14 days of package receipt. Items must be in original packaging, and have not been WORN, WASHED, OR DRY CLEANED. Shipping & handling is not refundable.
Shoes
We accept returns for shoes under the same conditions as our clothing. Please make sure the shoes are unworn and the box is not damaged. Should the shoes be worn, scuffed or the box damaged the refund is at our discretion. A store credit may be issued instead.
Beauty Products
We do not accept returns on beauty products due to the nature of the item.
Undergarments and Swimwear
For hygienic purposes we do not accept returns on undergarments or swimwear.
Sale Items
All sale items are for exchange or store credit only.
Exchange Policy
If you are not entirely satisfied, all regular-priced and clearance clothing will be accepted for an exchange or store credit within 30 days of package receipt. Items must be in original packaging, and have not been WORN, WASHED, OR DRY CLEANED. Shipping & handling is not refundable.
Shoes
We accept returns for shoes under the same conditions as our clothing. Please make sure the shoes are unworn and the box is not damaged. Should the shoes be worn, scuffed or the box damaged the refund is at our discretion. A store credit may be issued instead.
Beauty Products
We do not accept returns on beauty products due to the nature of the item.
Undergarments and Swimwear
For hygienic purposes we do not accept returns on undergarments or swimwear.
Sale Items
All sale items are for exchange or store credit only.
Where do I sent my return or exchange?
Returns and exchanges may be sent to:
The Red Lemon Store
7336 Santa Monica Blvd Suite 687
West Hollywood, CA 90046
How do I make a return or exchange?
To make a return or exchange simply mail your item back to the address listed on your returns form. If you are exchanging please call us or email us with your exchange so that we may have your new item waiting and ready to go once we receive your package.
When will I receive my refund?
Please allow 8-10 business days to process your return. Your refund will be processed based on how you placed your original order.
Credit Card: We’ll credit your account minus shipping cost (credit shown on following statement).
Online Gift Certificate or Gift Card: Funds will be replaced on the original Gift Certificate or Gift Card.
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Does TheRedLemonStore.com have an affiliate program?
It’s in the works! If you are interested in learning more please join our email newsletter and select “Affiliate and Partnership Information”. This way you will only receive updates about our blossoming affiliate program. Can’t wait to have you!
Go to TheRedLemonStore.com and join our email newsletter today!
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Privacy Policy
We strongly believe in trusting and secure relationships with our customers.
TheRedLemonStore.com is committed to providing our customers with a secure website to shop and will only collect the personal information that is necessary to process your order.
Rest assured, your personal and private information will never be sold or given to any other company.
Secure Shopping
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
As our customer, we confidently assure that your personal information is transmitted over secure servers using SSL encryption. Sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. We only ask for the information necessary to process your order. When we process a credit card transaction, your information is forwarded directly to our credit card processor for authorization. We guarantee you will only pay for authorized items that you have ordered. To verify the security encryption click here.
Fraud Protection
TheRedLemonStore collaborates with trusted security organizations to prevent fraud and fraudulent use of your personal information.
Email Newsletters: Privacy & Anti-spam
In order to sign up, we request your e-mail address. Rest assured, we will never share our subscriber list or any of our subscriber's personal information with outside parties.
We have partnered with Constant Contact to keep you informed about our latest merchandise, special offers, contests, promotions through our email newsletter. We have agreed to the terms and conditions of Constant Contact's anti-spam policies along with following email marketing and survey best practices. This means that we may only send you general email communications and / or survey invitations if we have your permission. And, it means that you can have the confidence that you may safely unsubscribe at any time.
Email Newsletters: Sign up and Unsubscribe
Sign up for our email newsletter and get the latest information about our new merchandise, special offers, contests, promotions, and affiliate/partnership opportunities. You can select to which topics you’d like to be subscribed.
Go to TheRedLemonStore.com and join our email newsletter today submitting your email address into the signup box! As an added bonus you’ll instantly receive 10% all merchandise.
You can also unsubscribe at any time. Simply look for the unsubscribe link in the footer of every email we send.
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